CyberGate: A System and Design Framework for Text Analysis of Computer Mediated Communication

Speaker: Dr. Hsinchun Chen, Eller College of Business, the University of Arizona
Location: McBryde 655
Date: Friday, October 31, 2008
Time: 9-10AM

Content analysis of computer mediated communication (CMC) is important for evaluating the effectiveness of electronic communication in various organizational settings. CMC text analysis relies on systems capable of providing suitable navigation and knowledge discovery functionalities. However, existing CMC systems focus on structural features, with little support for features derived from message text. This deficiency is attributable to the informational richness and representational complexities associated with CMC text. In order to address this shortcoming, we propose a design framework for CMC text analysis systems. Grounded in Systemic Functional Linguistic Theory, the proposed framework advocates the development of systems capable of representing the rich array of information types inherent in CMC text. It also provides guidelines regarding the choice of features, feature selection, and visualization techniques that CMC text analysis systems should employ. The CyberGate system was developed as an instantiation of the design framework. CyberGate incorporates a rich feature set and complementary feature selection and visualization methods, including the Writeprints and Ink Blots techniques. An application example was used to illustrate the system's ability to discern important patterns in CMC text. Furthermore, results from numerous experiments conducted in comparison with benchmark methods confirmed the viability of CyberGate's features and techniques. The results revealed that the CyberGate system and its underlying design framework can dramatically improve CMC text analysis capabilities over those provided by existing systems.

Speaker Bio:
Dr. Hsinchun Chen is McClelland Professor of Management Information Systems at the University of Arizona. He received the B.S. degree from the National Chiao-Tung University in Taiwan, the MBA degree from SUNY Buffalo, and the Ph.D. degree in Information Systems from the New York University. Dr. Chen had served as a Scientific Counselor/Advisor of the National Library of Medicine (USA), Academia Sinica (Taiwan), and National Library of China (China). Dr. Chen is a Fellow of IEEE and AAAS. He received the IEEE Computer Society 2006 Technical Achievement Award. He is author/editor of 20 books, 25 book chapters, 180 SCI journal articles, and 120 refereed conference articles covering Web computing, search engines, digital library, intelligence analysis, biomedical informatics, data/text/web mining, and knowledge management. His recent books include: Mapping Nanotechnology Knowledge and Innovation (2008), Digital Government: E-Government Research, Case Studies, and Implementation (2007); Intelligence and Security Informatics for International Security: Information Sharing and Data Mining (2006); and Medical Informatics: Knowledge Management and Data Mining in Biomedicine (2005), all published by Springer. Dr. Chen was ranked #8 in publication productivity in Information Systems (CAIS 2005) and #1 in Digital Library research (IP&M 2005) in two bibliometric studies. He serves on ten editorial boards including: ACM Transactions on Information Systems, IEEE Transactions on Systems, Man, and Cybernetics, Journal of the American Society for Information Science and Technology, Decision Support Systems, and International Journal on Digital Library. He has been an advisor for major NSF, DOJ, NLM, DOD, DHS, and other international research programs in digital library, digital government, medical informatics, and national security research. Dr. Chen is founding director of Artificial Intelligence Lab and Hoffman E-Commerce Lab. The UA Artificial Intelligence Lab, which houses 30+ researchers, has received more than $25M in research funding from NSF, NIH, NLM, DOD, DOJ, CIA, DHS, and other agencies. The Hoffman E-Commerce Lab, which has been funded mostly by major IT industry partners, features one of the most advanced e-commerce hardware and software environments in the College of Management. Dr. Chen is conference co-chair of ACM/IEEE Joint Conference on Digital Libraries (JCDL) 2004 and has served as the conference/program co-chair for the past eight International Conferences of Asian Digital Libraries (ICADL), the premiere digital library meeting in Asia that he helped develop. Dr. Chen is also (founding) conference co-chair of the IEEE International Conferences on Intelligence and Security Informatics (ISI) 2003-2009. The ISI conference, which has been sponsored by NSF, CIA, DHS, and NIJ, has become the premiere meeting for international and homeland security IT research. Dr. Chen's COPLINK system, which has been quoted as a national model for public safety information sharing and analysis,  has been adopted in more than 1600 law enforcement and intelligence agencies. The COPLINK research had been featured in the New York Times, Newsweek, Los Angeles Times, Washington Post, Boston Globe, and ABC News, among others. The COPLINK project was selected as a finalist by the prestigious International Association of Chiefs of Police (IACP)/Motorola 2003 Weaver Seavey Award for Quality in Law Enforcement in 2003. COPLINK research has recently been expanded to border protection (BorderSafe), disease and bioagent surveillance (BioPortal), and terrorism informatics research (Dark Web), funded by NSF, CIA, and DHS. In collaboration with selected international terrorism research centers and intelligence agencies, the Dark Web project has generated one of the largest databases in the world about extremist/terrorist-generated Internet contents (web sites, forums, blogs, and multimedia documents). Dark Web research supports link analysis, content analysis, web metrics analysis, multimedia analysis, sentiment analysis, and authorship analysis of international terrorism contents. The project has received significant international press coverage, including: Associated Press, USA Today, NSF Press, Washington Post, Fox News, BBC, PBS, Business Week, Discover magazine, WIRED magazine, Government Computing Week, Second German TV (ZDF), Toronto Star, and Arizona Daily Star, among others. Dr. Chen is the founder of the Knowledge Computing Corporation, a university spin-off company and a market leader in law enforcement and intelligence information sharing and data mining. He has also received numerous awards in information technology and knowledge management education and research including: AT&T Foundation Award, SAP Award, the Andersen Consulting Professor of the Year Award, the University of Arizona Technology Innovation Award, and the National Chiao-Tung University Distinguished Alumnus Award. Dr. Chen had served as a keynote speaker in major international security informatics, medical informatics, information systems, knowledge management, and digital library conferences. He is a Distinguished/Honorary Professor of several major universities in Taiwan and China. Dr. Chen serves as the Program co-Chair of the International Conference on Information Systems (ICIS) 2009, to be held in Phoenix, Arizona.